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Customer Service Rep (Healthcare)

Commerce, California
  • Review and stay informed about a patient's medical information
  • Consult with the health care team and ask questions about a patient's status and treatment
  • Answer phone calls, schedule appointments, and process referrals
  • Provide information about healthcare products, services, and policies
  • Resolve issues and complaints
  • Coordinate billing with patients, patient financial services, and the health plan
  • Verify medical necessity, insurance coverage, and physician orders

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