Key responsibilities:

• Patient interaction:
  • Greet patients warmly and professionally, both in person and over the phone. 
  • Verify patient information and update patient records accurately. 
  • Collect co-pays and process payments. 
  • Answer patient questions and address concerns. 
  • Schedule appointments based on doctor availability. 
  • Remind patients of upcoming appointments through phone calls or text messages. 
• Administrative tasks:
  • Manage incoming phone calls, directing them to the appropriate staff member. 
  • Check and respond to emails and faxes 
  • Maintain patient files and medical records electronically and physically. 
  • Prepare patient charts for appointments. 
  • Process insurance verifications and pre-authorizations 
  • Coordinate with insurance companies and referring physicians 
• Office operations:
  • Maintain a clean and organized reception area 
  • Ensure office supplies are stocked 
  • Adhere to HIPAA regulations regarding patient confidentiality 
  • Follow established office policies and procedures 

Required skills:

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency with medical office software and electronic health records (EHR) systems
• Knowledge of medical terminology
• Ability to multitask and prioritize tasks effectively
• Customer service focus