Key Responsibilities:

• Schedule and confirm patient appointments, follow-ups, and procedures.
• Coordinate provider availability and optimize scheduling to maximize efficiency.
• Verify patient insurance coverage and obtain prior authorizations if necessary.
• Answer phone calls, assist patients with scheduling inquiries, and provide accurate information regarding appointments.
• Maintain accurate patient records in the electronic medical records (EMR) system.
• Communicate with medical staff to ensure proper appointment preparation and documentation.
• Follow up with patients regarding cancellations, rescheduling, and appointment reminders.
• Assist with front desk duties, including patient check-in/check-out and collecting co-pays as needed.
• Adhere to HIPAA regulations and ensure patient confidentiality at all times.

Qualifications & Skills:

• High school diploma or equivalent (Associate’s degree in healthcare administration preferred).
• Must be bi-lingual (Spanish)
• 1+ years of experience in medical scheduling, healthcare administration, or a related field.
• Proficiency in electronic medical records (EMR) and scheduling software.
• Strong customer service skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of insurance verification and prior authorization processes (preferred).