The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.
Greet patients and visitors in a professional and friendly manner
Check patients in and out for appointments, ensuring all forms and documentation are completed
Schedule, confirm, and reschedule appointments using the practice’s scheduling system
Verify insurance eligibility and obtain necessary authorizations or referrals
Collect and process co-pays, deductibles, and outstanding balances
Answer incoming calls, route messages, and respond to inquiries promptly and courteously
Maintain patient confidentiality and comply with HIPAA regulations
Manage front office inventory and keep the reception area clean and organized
Communicate effectively with medical staff and support coordination of patient care
Assist with administrative tasks such as data entry, filing, and faxing as needed
High school diploma or equivalent required
1+ year of experience in a medical office or customer service role preferred
Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus
Proficiency in electronic medical record (EMR) systems preferred
Strong communication, organization, and multitasking skills
Ability to remain calm and professional in a fast-paced environment
Bilingual (Spanish/English) is a plus [if applicable]